The Setup

Land + Water is one of the UK's leading providers of civil engineering and environmental works. Their teams are spread across remote construction and dredging sites, which means reliable mobile connectivity isn't a nice-to-have; it's how the business runs.

But as they grew, their telecom setup didn't keep pace. They'd ended up with mobile accounts split across EE and Vodafone, a legacy phone system that couldn't keep up, and a Microsoft Teams integration that was causing more problems than it solved.

Calls were getting missed. Setup times were slow. Devices weren't ringing consistently. And when something went wrong, there was no single place to look, just finger-pointing between platforms.

The Real Problem

It wasn't just the technology. It was the lack of visibility. The team had no unified view of their telecom estate. Billing was fragmented. Support was reactive. And critical communications, both internal and customer-facing, were slipping through the cracks.

As Nick, Head of IT & Cyber Security, put it:

"Our phone systems just weren't fit for purpose anymore. We were spread across platforms, missing calls, and constantly dealing with issues with no resolution."

They needed a partner who could bring everything together, not just technically, but operationally.

What Global Telecom Networks Did

We proposed 8x8 for unified communications. Land + Water dug into the platform and realised how strong it was. The decision wasn't based on past relationships.

"We didn't choose GTN just because of who we knew. We chose them because we had confidence in the company and the offer."

We delivered a fully unified implementation that replaced the patchwork with a single, modern platform. The migration from Microsoft Teams to 8x8 happened with zero downtime. All Vodafone and EE porting was completed in a single day.

Mobiles and unified communications were brought together into one portal, supported by one team, under one invoice. The transition was so smooth that users didn't notice it happening.

"Completely seamless. The 8x8 port was almost unnoticeable, no complaints, no missed calls. Previously, our Teams port had 4–6 hours of downtime. Vodafone and EE ports were simple and smooth; we tested a week prior and then ported the rest in a day."

What Changed

Missed calls dropped to zero.

The 8x8 system immediately eliminated the reliability issues that had plagued their previous setup. Calls now connect consistently across devices.

Vendor management got simpler.

Instead of chasing multiple providers, IT and accounts now have one portal and one invoice. The accounts team gave very positive feedback, it saves hours every month.

Visibility improved overnight.

With access to real-time call data and reporting, Land + Water can now see exactly what's happening, missed calls, call distribution, team performance and make decisions based on actual data.

Support actually shows up.

This is where GTN really stands apart.

"When I contact support, replies are almost immediate — often within about two minutes. I want to feel looked after. With GTN, I do."

The Bottom Line

We didn't just fix a phone problem. We removed an operational headache that was costing Land + Water time, money, and missed opportunities. The old setup was reactive, fragmented, and failing. The new one is unified, reliable, and built to scale with the business.

If your telecom estate feels like it's working against you rather than for you, it might be time to have a different conversation.