Apr 8, 2022

How GTN took the headaches out of managing 2,000+ phone lines

How GTN took the headaches out of managing 2,000+ phone lines

How GTN took the headaches out of managing 2,000+ phone lines

Background

When you’re a global medical company like ConvaTec, wrangling over 2,000 devices across multiple regions isn’t just a to-do list item... it’s a full-time job. Between billing, hardware rollouts, asset tracking, and support, they were looking for a fix that didn’t involve high blood pressure (or spreadsheets).

ConvaTec wanted

  • One centralised view of all their lines (goodbye, spreadsheet chaos)

  • Smooth global device deployment.

  • Real-time visibility on assets and spend.

  • 24/7 support that actually picks up the phone (imagine that).

The Challenge: Global scale = global headaches.

ConvaTec faced:

  1. A mega roll-out across regions with different logistics and regulations.

  2. Asset tracking that needed to work in real-time (not “check back in a week”).

  3. Support demands that don’t respect office hours- or time zones.

  4. They needed control without the chaos. Predictability without the panic.

The GTN Solution

Billing Portal Deployment

  • One portal to rule them all: real-time visibility, cost tracking, and admin made easy.

  • Full control of over 2,000 phone numbers worldwide (with none of the usual billing drama).

Hardware Rollout and Deployment

  • Over 2,000 devices deployed globally—on time, on budget, no logistical nightmares.

  • Pre-configured, pre-tested, plug-and-play ready for every team member.

 Asset Tracking System

  • Real-time device tracking baked right in.

  • Integrated directly with ConvaTec’s inventory systems for total accuracy.

MDM Solutions

  • Locked-down security, remote wipe, app management, and usage monitoring.

  • Corporate data? Safe and sound.

24/7/365 Support

  • Humans, not hold music. Day or night, we were on hand (yes, even weekends).

  • Smooth deployments, no missed beats.

The Impact

Because “seamless global telecom experience” is kind of our thing.Enhanced Efficiency: One central hub simplified everything- less admin, more action.Successful Deployment: Over 2,000 devices, delivered, deployed, done. No chaos, no surprises.Improved Security & Tracking: MDM + asset tracking = peace of mind.Unparalleled Support: Around-the-clock backup, so ConvaTec’s team could keep their focus where it belongs.

A Few Words from the Star of the Show (That’s ConvaTec)

"The deployment and management solution from GTN has been transformative for ConvaTec. From the seamless rollout to the exceptional support, every aspect was handled with precision. The centralised billing portal has greatly simplified our global operations."