About Land + Water
Land + Water is one of the UK's leading civil engineering and environmental contractors, delivering complex projects across construction, dredging, and land remediation. With teams operating across remote and challenging sites throughout the country, reliable mobile connectivity and clear communication channels were critical without them, the business simply cannot operate.
The Opportunity
As Land + Water continued to grow, it became clear that their telecoms setup needed to keep pace with the business. Mobile connectivity and voice services had evolved across vendors over time, creating a fragmented environment that was difficult to manage, costly to administer, and increasingly unreliable in day-to-day use.
The team recognised an opportunity to consolidate everything onto a single, modern platform, one that would give them greater visibility, simpler management, and a communications infrastructure built to scale with the business rather than hold it back.
The Solution
Land + Water evaluated the market carefully before making a decision. GTN proposed 8x8 as a unified communications platform, and after a thorough review, Land + Water's confidence in both the technology and the partnership was clear.
"We didn't choose GTN just because of who we knew. We chose them because we had confidence in the company and the offer."
GTN implemented a fully unified communications platform, replacing the fragmented multi-vendor setup with a single, modern solution covering both mobile and voice. Extensive advance testing meant that when it came to migration day, the transition was smooth and controlled, all mobile number porting across vendors was completed in a single day, with zero downtime throughout.
"Completely seamless. The 8x8 port was almost unnoticeable, no complaints, no missed calls. Previously, our Teams port had 4–6 hours of downtime. The Vodafone and EE ports were simple and smooth; we tested a week prior and then ported the rest in a day."
Mobile and unified communications were brought together into one portal, supported by one team, on a single invoice.
The Results
The consolidation of Land + Water's telecoms estate has had an immediate and measurable impact across the business.
Missed calls dropped to zero | The reliability issues that had affected their previous setup were eliminated from day one. Calls now connect consistently across all devices and locations. |
Simpler vendor management | One portal, one invoice, one team to call. The accounts team gave strongly positive feedback; it saves hours every month. |
Real-time visibility across the estate. | With access to live call data and reporting, Land + Water can now see exactly what's happening across the business (missed calls, call distribution, team performance) and make decisions based on actual data. |
Support that genuinely responds. | GTN's response times have set a new benchmark for what Land + Water expects from a telecoms partner. |
"When I contact support, replies are almost immediate, often within about two minutes. I want to feel looked after. With GTN, I do."
Looking Ahead
By consolidating their telecoms estate onto a single, unified platform, Land + Water has removed an operational complexity that was costing the business time, money, and missed opportunities. With a reliable foundation in place and a responsive partner, the team can focus on delivering the complex, high-stakes projects their clients depend on, knowing their communications will keep up.
