About Land + Water

Land + Water is one of the UK's leading civil engineering and environmental contractors, delivering complex projects across construction, dredging and land remediation. Operating across remote and demanding sites throughout the UK, the business relies on dependable communications to keep teams connected, coordinate projects and support clients wherever work takes place.

With employees working across multiple locations and environments, having a communications platform that could evolve alongside the business was becoming an increasingly important part of supporting day-to-day operations.

Supporting a Growing Business

As Land + Water continued to grow, the business recognised an opportunity to simplify the way its communications services were managed.

Over time, mobile and voice services had naturally developed across different providers to meet the changing needs of the organisation. While this approach had supported the business well, bringing everything together under a single communications strategy presented an opportunity to create a more consistent experience for users while making day-to-day management simpler for internal teams.

The leadership team wanted to build a communications environment that would provide greater visibility across the business, reduce administrative overhead and give employees reliable tools to stay connected wherever projects took them. Equally important was creating a platform capable of supporting the organisation's future growth without adding unnecessary complexity.

Delivering the Project

Following a review of the available options, Land + Water selected GTN to deliver a unified communications solution.

Throughout the evaluation process, GTN worked closely with the team to understand how the business operated, the demands placed on employees across multiple sites and what Land + Water wanted to achieve over the long term. That collaborative approach gave the business confidence that it had found a partner capable of supporting both the implementation and the ongoing evolution of its communications estate.

"We didn't choose GTN just because of who we knew. We chose them because we had confidence in the company and the offer."

Working alongside Land + Water, GTN consolidated mobile and voice services into a single managed communications platform, bringing users, services and administration together within one connected environment. The project provided one management portal, one support team and one monthly invoice, making the communications estate easier to manage across the organisation.

Given the importance of maintaining uninterrupted communications across active project sites, careful planning formed a key part of the deployment. Extensive testing was completed ahead of migration, ensuring every stage of the transition had been validated before go-live.

When migration day arrived, all mobile numbers were successfully ported within a single day, allowing employees to move onto the new platform with no disruption to business operations.

"Completely seamless. The 8x8 port was almost unnoticeable, no complaints, no missed calls. The Vodafone and EE ports were simple and smooth; we tested a week prior and then ported the rest in a day."

The Results

Since bringing its communications services together on a single platform, Land + Water has created a more streamlined and connected communications environment that supports teams across the business.

The move to one managed platform has simplified administration, providing a single point of contact for support, one management portal and one consolidated invoice. For internal teams, particularly within finance, this has reduced the time spent managing multiple services and made day-to-day administration considerably more straightforward.

The business has also gained greater visibility across its communications estate. Access to live reporting and call analytics allows managers to better understand call activity, monitor performance and make informed operational decisions using real-time data.

Alongside these operational improvements, employees now benefit from a consistent communications experience whether working from the office or across project sites, helping teams stay connected wherever work takes them.

Beyond the technology itself, Land + Water continues to benefit from an ongoing partnership with GTN. Responsive support and regular engagement ensure the communications platform continues to evolve alongside the needs of the business.

"When I contact support, replies are almost immediate, often within about two minutes. I want to feel looked after. With GTN, I do."

Looking Ahead

By bringing mobile and voice services together under a single managed communications platform, Land + Water has established a communications environment designed to support the business for the long term.

With a simpler operational model, greater visibility across the organisation and a platform that can scale alongside future growth, the team is well positioned to continue delivering complex infrastructure and environmental projects with confidence. Backed by a trusted communications partner, Land + Water has a foundation that will continue supporting its people, its customers and its ambitions as the business evolves.